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Advice

Answers to the most common questions about electric scooters and wheelchairs

How to choose a scooter

We will help you choose the right scooter based on your needs, terrain and range.

Batteries & charging

Everything about batteries — how to charge correctly, extend lifespan and when to replace.

Maintenance & service

Tips for regular maintenance that extends your scooter's life.

Allowances & subsidies

Information about allowances from health insurers and the labour office.

Delivery & handover

How delivery, demonstration and operating training work.

Warranty & claims

Warranty terms, the claims process and post-warranty service.

Overviews and comparisons

Frequently asked questions

Answers to the most common questions from our customers

How to choose the right electric scooter?
The choice depends on several factors: where you will use it (city vs. terrain), what range you need, whether you need to fold it into a car and your weight. We will gladly advise you in person or by phone at +420 776 768 626.
What is the difference between a three-wheel and four-wheel scooter?
Three-wheel scooters have a smaller turning radius and suit tight spaces better. Four-wheel ones offer greater stability, higher speed and longer range — ideal for outdoor use and longer trips.
How long does the battery last?
Lead batteries typically last 1-2 years (300-500 cycles). Lithium batteries last 3-5 years (1000-2000 cycles). Range per charge is 15-55 km depending on model and terrain.
Do I need a driving licence?
No, for electric scooters with a top speed up to 15 km/h you need no driving licence or vehicle registration. You can ride on pavements and cycle paths.
Can I get an allowance from my insurer?
Yes, for electric wheelchairs you can get an allowance from your health insurer. A doctor's recommendation and approval by a reviewing physician are needed. We will gladly help you arrange it.
How is the scooter delivered?
We deliver scooters with our own transport throughout the Czech Republic for free. On handover we demonstrate the scooter, train you on operation and answer all questions. Accessories are sent via DPD, Czech Post or Zásilkovna.
What is the warranty period?
The warranty period is 24 months by law. Batteries have a 6-12 month warranty depending on the manufacturer. We provide post-warranty service in our own service centre.
Can I try the scooter?
Yes! Visit our branches in Most or Teplice, where you can try the scooters. We also offer rental — you can rent a scooter from 70 CZK/day and try it in the comfort of your home.

Didn't find an answer?

Contact us and we will gladly advise you on anything about electric scooters.